Support

One address reaches us, and a person reads it. Whatever the problem is, write to us and we will take it from there.

We read everything that arrives and reply as quickly as we can. Formal complaints are acknowledged within 5 working days, and privacy requests are answered within one month, as set out in our Terms and our Privacy Policy.

What to tell us

None of this is required. It is simply what turns a message into a fix rather than a conversation about which phone you have.

What you were doing and what the app did instead.
Which screen it happened on.
Your device and OS, for example iPhone 14 Pro on iOS 18.2.
The app version, which is at the bottom of Profile, then About.
A screenshot, if the problem is something you can see.

Running the beta? Bug reports are easier through the feedback form. It asks these questions for you, takes screenshots, and files the report where the people fixing it will see it.

Common requests

Delete your account You can delete your account and your data from inside the app at any time. If you cannot get into the app to do it, email us and we will do it for you. Your data leaves our live systems within 30 days and our encrypted backups within 90, after which no copy remains.
Export your data Available in the app, and on request by email. There is no charge.
Cancel a subscription Within 14 days of starting one, you have a legal right to cancel without giving a reason: email us with the words "I cancel" and your account email. After that, cancel in the app, or through the App Store or Google Play if you subscribed there. Section 4 of the Terms has the detail.
Refunds and billing Refunds we accept are issued to the original payment method within 14 days. Purchases made through an app store follow that store's own refund policy.
Reminders not arriving Almost always battery optimisation or a notification permission the phone has quietly withdrawn. Tell us your device and Android or iOS version and we will tell you exactly which setting to change.
Privacy and your data rights Access, correction, erasure, objection, portability. Email us and we respond within one month. See Your Rights in the Privacy Policy.
Appeal a moderation decision If you have been removed from a session or your account has been suspended and you think it is wrong, email us. We review it and respond within 14 days.
Report content or a copyright concern Use the reporting tools in the app for anything urgent. Copyright complaints follow the process in our Copyright Policy.
Make a complaint Write to us and say that it is a complaint. We acknowledge within 5 working days and aim to resolve within 30, as set out in section 13 of the Terms.

A word on what OurMynd is not

OurMynd is a planner and a coaching tool. It is not a medical device, it does not diagnose or treat anything, and the coach is not a clinician. If you are in crisis or you need urgent help, contact your local emergency services or a crisis line rather than us. In the UK that is 999, or Samaritans free on 116 123, at any hour.

Who you are writing to

Company: The Social Globe Ltd, trading as OurMynd®
Registered in: England and Wales, company number 13923693
Registered office: 2nd Floor, 112 High Road, Ilford, England, IG1 1BY
Trade mark: OurMynd®, UK Trade Mark No. UK00004421008
Support: support@ourmynd.com